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RETURN POLICY
Last updated March 15, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging and and the product purchased that is damaged, then mail your return to the following address:
Southern Belle Sweet Factory
Attn: Returns
PO Box 16832
Greensboro, NC 27416
United States
Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● 75% or more of the damaged products
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● No refund(s), will be issued if customer has been negligent in proper storage use of product as directed and/or if not returned with in timeframe according to return policy.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
336-500-8902 or email us sheila@southernbellesweetfactory.com
This return policy was created using Termly's Return and Refund Policy Generator.